Help Center

Frequently Asked Questions

Products and Orders

The item I want is out of stock, what do I do?

Can I lay by an item?

Do you offer pre order?

I'm unsure about sizing?


Which payment methods do you offer?

What is Afterpay?


How can I track my shipment?

I live in Australia, when will my parcel arrive?

I live in another country, when will my parcel arrive?

Are there any taxes or charges when shipping outside Australia?

Return and Refund

How do I return an item?

Can I get a refund instead of a store credit?

Can I cancel or change my orders?

Do you offer exchange?


What's your MOQ?

How can I place a wholesale order?

Can I place mix order?

For Wholesale, which payment methods can I use?

Can I get discount for large order?

Does the price including shipping charge?


Where is your store based?

Do you have a physical store?


How do I contact Viva Devine?