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Free Shipping Worldwide - 30 Day Returns

Got a Question? Contact Us

sales@vivadevine.com.au

Mon-Sat: 9am - 5pm AWST

Shipping Policy

Delivery Time = Processing Time + Shipping Time

Free Shipping & Express Shipping Worldwide!

Please notify us immediately for any size change, colour request or to change your shipping method if needed within 12 hours before we send your order to our Factory for processing

Generally, we ship orders within 1 to 3 business days, however, due to high demand of some products, please allow up to 7 business days for us to ship your orders.

We offer Free Standard Shipping Worldwide with tracking numbers, no minimum purchase!. Once your order has processed, your order will be dispatched from our manufacturers directly to you. After dispatched, you will receive a Shipping Confirmation with your tracking number via email.

Express Shipping available with postage charges depend on your location. Free Express for orders over $200 AUD

Our goal is to offer you the best shipping options, no matter where you live, if your order is from 2 items and more than 2 kg, you may receive the items in multiple parcels.

    DELIVERY TIME

    Australia Wide

      Free Standard Shipping within Australia, no minimum purchase, tracking numbers available. Please allow 7-14 days for delivery.

      Express Shipping with a postage charge of $10 AUD via DHL or Australia Post, please allow 3-5 days for delivery. 

      Free Express Delivery when you order over $200 AUD

     

    United States 

      Free Standard Shipping to United States, no minimum purchase with tracking available. Please allow 7-14 days for delivery via USPS.

      Express Shipping available with a postage charge of $15 AUD, please allow 3-7 days for delivery via DHL or USPS - tracking available.

      Free Express Delivery when you spend over $200 AUD

     

          Rest of the World

            Free Standard Shipping to the rest of the world, no minimum purchase with tracking numbers!. Please allow 14-20 days for delivery via your local posts.

            Express Shipping available with a postage charge of $20 AUD with DHL or your local post courier, please allow 3-7 days for delivery, tracking available.

            Free Express Delivery Worldwide when you spend over $200 AUD.

                   

                  URGENT EVENT

                  In case you wish to receive your order on a specific date, please place an order at least 2 weeks and select Express shipping at checkout.

                  Once received your order, we'll arrange a shipment to you as soon as possible. If you have any pre-sale question, feel free to contact us at sales@vivadevine.com.au

                     

                    ON TIME DELIVERY

                    If your order is not delivered within 45 days since dispatched due to any reasons related to Viva Devine, we offer 100% refund for the garment or resend a new garment for Free.

                       

                      OUT OF STOCK ISSUE

                      Our goal is quick turn around, in rare event, the garment's out of stock after you placed the order, we will contact customer for clarification and may offer a replacement.

                      Normally, the garment'll be back in stock within 1-2 week, once the garment's back in stock, we'll arrange a shipment to you as soon as possible.

                       

                      PRE-ORDER SHIPPING

                      Items purchased on Pre-order may take between 3-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at sales@vivadevine.com.au if you would like to arrange an alternative. Please note: The estimated date of delivery and production of pre-order item can take up to 2 months to complete.

                       

                         TRACKING NUMBER & SIGNATURE ON DELIVERY

                        • Express Shipping with tracking numbers available
                        • Express Shipping requires signature upon delivery
                        • If you are not home to accept your package, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

                              OTHER SHIPPING INFORMATION

                              • Our products are provided from our warehouses and manufacturers based in United States and Asia, ship directly to you
                              • We do not ship orders on Saturday & Sunday
                              • If any delays on processing time or transit time during peak times, Holiday, New Year or Post on busy periods, VIVA DEVINE will inform it on our website.

                                    SHIPPING TERMS

                                    • We are not liable for deliveries that are affected by customs, natural occurrences, transfers from Post to the local carrier or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.
                                    • For International customers, you will be responsible for payment of any such import duties and taxes; Viva Devine has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
                                    • For International customers, when ordering from Viva Devine, you must comply with all laws and regulations of the country in which you are receiving the goods. International customers are liable and responsible for any such laws in your country.

                                      VIVA DEVINE RESERVE THE RIGHTS:

                                      • All orders are subject to availability of stock
                                      • To take responsible steps to verify that the order and credit details are bona fide.

                                      TRACK YOUR ORDERS HERE

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