Free Shipping Worldwide - 14 Day Returns Policy
Free Shipping Worldwide - 14 Day Returns Policy

Shipping Policy

Delivery Time = Processing Time + Shipping Time

Please notify us immediately for any size change, colour request or to change your shipping method if needed within 12 hours before we send your order to our Factory for processing

Generally, we ship orders within 1 to 3 business days, however, due to high demand of some products, please allow up to 7 business days for us to ship your orders.

We offer Free Standard Shipping Worldwide with tracking numbers. Once your order has processed, your order will be dispatched from our manufacturers directly to you. After dispatched, you will receive a Shipping Confirmation with your tracking number via email.

Express shipping is available via DHL or Australia Post, the shipping costs based on your post code, customers will be able to select Express shipping at checkout. Free express shipping is applied for orders over $220 AUD

Our goal is to offer you the best shipping options, no matter where you live, if your order is from 2 items and more than 2 kg, you may receive the items in multiple parcels.

    DELIVERY TIME

    Australia Wide Delivery

    • Free Standard Shipping, please allow within 7-14 days for delivery with Australia Post, tracking is available on Australia Post website, please allow up to 7 days for tracking update.
    • Express shipping, please allow within 3-5 days for delivery,
    1. Orders up to AU$139 with a postage charge of AU$18.00
    2. Orders from AU$139 - AU$220 with a postage charge of AU$25.00
    • Free Express Shipping on orders over AU$220

      United States Delivery (62 states/territories)

      • Free Standard Shipping, please allow within 7- 14 days for delivery via your local post carrier or USPS.
      • Express Shipping, please allow within 3-7 days for delivery
      1. Orders up to AU$139 with a postage charge of  AU$25.00
      2. Orders from AU$139 to AU$220 with a postage charge of  AU$32.00
      • Free Express Shipping on orders over AU$220
      • Delivery times stated in Business days

          Other Countries Delivery 

          • Free Standard Shipping, please allow within 7- 14 days for delivery via your local post carrier, some countries may take up to 20 days for delivery, please be patient to wait.
          • Express Shipping, please allow within 3-7 days for delivery
          1. Orders up to AU$139 with a postage charge of  AU$25.00
          2. Orders from AU$139 to AU$220 with a postage charge of  AU$35.00
          • Free Express Shipping on orders over AU$220
          • Delivery times stated in Business days

               

              URGENT EVENT

              In case you wish to receive your order on a specific date, please place an order at least 2 weeks and select Express shipping at checkout, once received your order, we will arrange a shipment to you. If you have any question, feel free to contact us at sales@vivadevine.com.au

                     

                    OUT OF STOCK ISSUE

                    In case the garment is out of stock after you placed the order, we will specify it on the product page or contact Customers for clarification. Once the garment is back in stock, we will arrange a shipment to you as soon as possible.

                        MISSING DELIVERY

                        If your order is not delivered within 60 days due to any reasons related to Viva Devine, we offer 100% refund for the garment or resend a new garment for Free.

                           

                          PRE-ORDER SHIPPING

                          Items purchased on Pre-order may take between 3-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at sales@vivadevine.com.au if you would like to arrange an alternative. Please note: The estimated date of delivery and production of pre-order item can take up to 2 months to complete.

                             TRACKING NUMBER & SIGNATURE ON DELIVERY

                            • Express Shipping and Standard Shipping with tracking numbers available
                            • Express shipping requires signature upon delivery, the carrier may contact the recipient when the parcel arrives to the shipping address
                            • Australia Post and  DHL may or may not delivery on weekend depend on your location 

                                OTHER SHIPPING INFORMATION

                                • Our products are provided from our warehouses and manufacturers based in United States and Asia, ship directly to you
                                • We do not ship orders on Saturday & Sunday
                                • If any delays on processing time or transit time during peak times, Holiday, New Year or Post on busy periods, VIVA DEVINE will inform it on our website.

                                      SHIPPING TERMS

                                      • We are not liable for deliveries that are affected by customs, natural occurrences, transfers from Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.
                                      • For International customers, you will be responsible for payment of any such import duties and taxes; VIVA DEVINE has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
                                      • For International customers, when ordering from VIVA DEVINE, you must comply with all laws and regulations of the country in which you are receiving the goods. International customers are liable and responsible for any such laws in your country.

                                        VIVA DEVINE RESERVE THE RIGHTS:

                                        • All orders are subject to availability of stock
                                        • To take responsible steps to verify that the order and credit details are bona fide.

                                        TRACK YOUR ORDERS HERE

                                            COUNTRIES WE CURRENTLY SHIP TO:

                                            A
                                            Australia, Argentina, Austria, Andorra, Armenia
                                            B
                                            Belgium, Brazil, Bosnia and Herzegovina, Bulgaria, Bolivia
                                            C
                                            Canada, Croatia, Cyprus, Czech Republic, Colombia, Chile, China
                                            D
                                            Denmark 
                                            E
                                            Estonia, Ecuador, Egypt
                                            F
                                            Finland, France
                                            G 
                                            Georgia, Germany, Greece
                                            H 
                                            Hungary, Hong Kong
                                            I 
                                            Italy, Ireland, Iceland, India, Indonesia, Israel
                                            J 
                                            Japan
                                            K 
                                            Kazakhstan
                                            L 
                                            Latvia, Liechtenstein, Lithuania, Luxembourg
                                            M 
                                            Mexico, Macedonia (FYROM), Malta, Moldova, Monaco, Montenegro, Malaysia
                                            N 
                                            Netherlands, Norway, New Zealand
                                            P 
                                            Poland, Portugal, Philippines, Peru, Panama, Paraguay
                                            R 
                                            Romania, Russia
                                            S
                                            Sweden, Spain, Switzerland, San Marino, Serbia, Slovakia, Slovenia,South Korea, Singapore, South Africa
                                            T 
                                            Turkey, Taiwan, Thailand, Tunisia
                                            U 
                                            United States, United Kingdom, Uruguay, U.A.E
                                            V 
                                            Vatican City, Vietnam, Venezuela