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Free Worldwide Shipping Over $x

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sales@vivadevine.com.au

Mon-Sat: 9am - 5pm AWST

Shipping Policy

Delivery Time = Processing Time + Shipping Time

We Ship Worldwide. Free Shipping on orders over $50! 

Please notify us immediately for any size change, colour request or to change your shipping method if needed within 12 hours before we send your order to our Factory for processing

Generally, we ship orders within 1 to 3 business days, however, due to high demand of some products, please allow up to 7 business days for us to ship your orders.

We offer Free Standard Shipping Worldwide with tracking numbers on orders over $50.00 AUD. Once your order has processed, your order will be dispatched from our manufacturers directly to you. After dispatched, you will receive a Shipping Confirmation with your tracking number via email.

Express shipping is available via DHL or Australia Post, the shipping costs based on your post code, customers will be able to select Express shipping at checkout. We offer Free Express shipping on orders over $220 AUD 

Our goal is to offer you the best shipping options, no matter where you live, if your order is from 2 items and more than 2 kg, you may receive the items in multiple parcels.

    DELIVERY TIME

    Australia & United States

     Standard Shipping with a flat rate charge of $7.99 

     Spend over $50.00 and get Free Standard Shipping

     Please allow between 7-10 days for delivery with Australia Post, tracking available.

     Express Shipping available, please allow 3-5 days for delivery

    • Orders up to $139 with a postage charge of $20 
    • Orders between $139- $220 with a postage charge of $28 

     Free Express Shipping on orders over $220

      

          Rest of the World

           Standard Shipping with a postage charge of $7.99

            Free Shipping when you spend over $50

           Please  allow within 7-20 business days for delivery via your local post carrier, tracking available

           Express Shipping with DHL, please allow 3-5 days for delivery

          • Orders up to $139 with a postage charge of $26 AUD
          • Orders between $139- $220 with a postage charge of $35 AUD

           Free Express Shipping on orders over $220 AUD

                   

                  URGENT EVENT

                  In case you wish to receive your order on a specific date, please place an order at least 2 weeks and select Express shipping at checkout, once received your order, we'll arrange a shipment to you. If you have any question, feel free to contact us at sales@vivadevine.com.au

                         

                        OUT OF STOCK ISSUE

                        Our goal is quick turn around, in rare event, the garment's out of stock after you placed the order, we will contact customer for clarification and may offer a replacement.

                        Normally, the garment'll be back in stock within 1-2 week, once the garment's back in stock, we'll arrange a shipment to you as soon as possible.


                            DELIVERY ISSUE

                            If your order is not delivered within 60 days due to any reasons related to Viva Devine, we offer 100% refund for the garment or resend a new garment for Free.

                               

                              PRE-ORDER SHIPPING

                              Items purchased on Pre-order may take between 3-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at sales@vivadevine.com.au if you would like to arrange an alternative. Please note: The estimated date of delivery and production of pre-order item can take up to 2 months to complete.

                               

                                 TRACKING NUMBER & SIGNATURE ON DELIVERY

                                • Express Shipping with tracking numbers available
                                • Express Shipping requires signature upon delivery, the carrier may contact the recipient when the parcel arrives to the shipping address
                                • Australia Post and  DHL may or may not delivery on weekend depend on your location 

                                      OTHER SHIPPING INFORMATION

                                      • Our products are provided from our warehouses and manufacturers based in United States and Asia, ship directly to you
                                      • We do not ship orders on Saturday & Sunday
                                      • If any delays on processing time or transit time during peak times, Holiday, New Year or Post on busy periods, VIVA DEVINE will inform it on our website.

                                            SHIPPING TERMS

                                            • We are not liable for deliveries that are affected by customs, natural occurrences, transfers from Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.
                                            • For International customers, you will be responsible for payment of any such import duties and taxes; VIVA DEVINE has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
                                            • For International customers, when ordering from VIVA DEVINE, you must comply with all laws and regulations of the country in which you are receiving the goods. International customers are liable and responsible for any such laws in your country.

                                              VIVA DEVINE RESERVE THE RIGHTS:

                                              • All orders are subject to availability of stock
                                              • To take responsible steps to verify that the order and credit details are bona fide.

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